Shipping, delivery and returns
Parcels within the Netherlands are delivered by Post NL.
Post NL delivers your order during the day to the delivery address you specified. If you are not at home when the order is offered to you, the Post NL delivery person will leave a delivery message in your letterbox and take your package to the nearest post office, where you can pick up your order the next working day. Your order will never be delivered to the neighbors. When receiving the package, pay attention to any damage.
For orders over € 80 (for deliveries within the Netherlands and Belgium) no shipping costs are charged.
Verzendkosten bij bestellingen die door uw brievenbus passen binnen Nederland bedragen € 4,20
Shipping costs for orders that fit through your letterbox in Belgium are € 5.50
Cash on delivery:
Cash on delivery is a quite expensive and outdated payment method. As a result, we have decided to no longer offer this payment method. You can still pick up the order at our office at Eusebiusbuitensingel 9, Arnhem and pay in cash. This is done by appointment.
What is Pakjegemak?
In addition to the normal shipping of your order with Postnl, we also offer another shipping option: Pakjegemak.
Pakjegemak is another way of sending via Postnl. Your package is not delivered to your home, but you choose a location in the Netherlands where you want to pick up the package.
You therefore determine the location and the time yourself. During the checkout in our web store you can easily choose the desired location.
There are 2000 locations throughout the Netherlands. Examples of possible locations: Supermarkets (including Albert Heijn, Super de Boer, Jumbo, Spar, C1000), Tobacco shops, Bookshops (including Primera, The Read shop, Bruna)
These stores are not only found in large places, but also in small towns / villages.
View all possible here Locations
The benefits of Pakjegemak:
& #8211; You do not pay anything extra for this shipping option
& #8211; You no longer have to stay at home to wait for your package
& #8211; With 2400 locations, there is always one in your area
& #8211; Flexible: the pick-up locations have long opening hours (shopping evening, weekend)
& #8211; You decide where and when you want to pick up the order
3. Choose the shipping method from € 6.95 (Parcel delivery).
4. And finally, you choose the desired payment method, check the details and then click on “Confirm” to place the order and pay.
The order has now been placed and you will receive a confirmation email within minutes.
After receipt of your payment, your order will be sent to the collection point. Once this is done you will receive from us an email with track & trace link to track the package. You must therefore check for yourself via the link when the package is available at the collection point! (usually the next day)
When you pick up the package at the location, you must provide your name and house number. Do not forget to bring your ID.
5. Discreet Packaging:
Our products are packed in a sturdy blank box. It is not visible from the outside that this wapshop contains articles. Moreover, there will never be a reference to Wapshop.nl. We use packaging materials that are harmless to the environment as much as possible.
Fast delivery, discretion and convenience are paramount at Wapshop.nl
6. Delivery times:
In general, the delivery time is 1 to 2 working days (if all items are in stock). It is possible that PostNl takes longer for one reason or another, but that is rare! To Belgium it usually takes 2 to 4 working days.
PostNL delivery days are from Tuesday to Saturday. Postnl does not deliver any mail on Sundays and Mondays.
It also almost never happens that we do not have something in stock. We strive to guarantee a fast delivery time. In the event that an order contains one or more items that are not in stock, the order has a delivery time of 2-8 working days. We will notify you as soon as possible.
The aforementioned delivery times are an indication and not an absolute term, which may be deviated from in certain cases. Wapshop.nl is not liable for damage as a result of exceeding delivery times. Of course the delivery times apply from the moment your payment is received (see also payments).
7. Pick up your order yourself:
You can pick up your order at our location in Arnhem.
Pay attention: Please contact one of our employees first (preferably) via whats app, by telephone or by e-mail to ensure that we are present:
Monday to Friday: 06 47 12 00 57
Eusebiusbuitensingel 7 & #8211; 8 & #8211; 9
Parking is possible at Blekerstraat 3, Arnhem. This is at the back of our location.